MORE DIRECT BOOKINGS
More Direct Bookings.
Fewer Missed Enquiries.
Sonigo’s AI receptionist helps caravan parks, campsites, and holiday parks answer guest questions, capture contact details, and follow up across phone, website chat, WhatsApp, SMS, and social messages—even after hours.
45-minute walkthrough · No obligation · Support with setup
OPERATIONAL BOTTLENECK
The Hidden Cost Of
Missed Bookings
Every unanswered ring and delayed enquiry directly erodes your park's occupancy. When front desk staff juggle in-person arrivals, guests on the line quietly book down the road.
Missed Phone Calls
When staff are busy with arrivals, calls can go unanswered. Guests may contact another park before your team can reply.
Help capture missed enquiries
Slow Multi-Channel Replies
Messages arrive across WhatsApp, website chat, SMS, and social channels. Bring conversations together so fewer guests are left waiting.
Reply across guest channels
After-Hours Enquiries
Evening and weekend enquiries can sit unread while the office is closed. Give guests useful answers and a booking link after hours.
Be available after hours
Repeated Staff Fatigue
Your team answers the same questions about pitches, electric hook-ups, pet policies, and check-in. Let AI handle routine questions and hand over when needed.
Free up staff for guests
OMNICHANNEL GUEST CONCIERGE
Your 24/7 AI Receptionist
We help train your AI receptionist on approved park information, from rates and pet rules to check-in times. It answers routine enquiries and hands over when staff support is needed.
PLAN TIER BREAKDOWN
Website plan: AI chat on your website and an approved park knowledge base.
Multichannel plan: Voice AI, WhatsApp, SMS, and a shared inbox.
Human handover: Route questions that need your team’s attention.
Sonigo Hub
Central Park Intelligence & Live Sync
THREE-STEP GUEST FLOW
How The Process Works
Make it easier for guests to get answers and book directly, even when your front desk is busy.
45-minute walkthrough · We review your integration needs
01
Guest Reaches Out Any Time
Guests contact your park by phone, text message, or WhatsApp to ask about pitch sizes, electric hook-ups, pet policies, and availability.
02
AI Answers From Approved Park Rules
The AI uses your approved park knowledge to answer routine questions. Requests outside its knowledge can be handed to your team.
03
Direct Booking Or Human Follow-Up
Ready campers receive a personalised booking link directly on their device. For nuanced special requests, the conversation seamlessly alerts your front desk team.
UNIFIED CHANNEL SYNC
Take Control Of
Direct Bookings
Manage guest conversations and direct booking links in one place. Use calendar sync to help keep availability aligned across supported booking platforms.
Guest data: Keep contact details, preferences, and conversations together.
Direct booking links: Guide guests to your own booking journey.
Calendar sync: Connect supported booking platforms; compatibility is reviewed during setup.
Integration options and setup costs are discussed before you begin.
COMPLETE GUEST LIFECYCLE
Keep the guest relationship, from first enquiry to next stay
Bring guest contact details, preferences, and conversations into one place. With permission, follow up on unfinished enquiries and invite past guests to book directly again.
PHASE 01: BEFORE ARRIVAL
Pre-Stay Extras & Upgrades
Answer questions before arrival, share useful check-in details, and offer relevant extras where your park provides them.
Helpful arrival information
Links to your direct booking page
Relevant extras, subject to availability
PHASE 02: DURING THE STAY
Late Checkouts & FAQs
Help guests find facilities and understand park rules. Offer extras such as late checkout where available, with staff approval when needed.
Facilities and park information
Late-checkout requests, where available
Human support for complex questions
PHASE 03: AFTER DEPARTURE
Return-Stay Loyalty Offers
Request honest guest feedback after departure and send relevant return-stay offers to guests who opted in.
Review requests after a stay
Permission-based follow-up
Relevant direct rebooking offers
REVIEWS & PARK WEBSITES
Build trust and bring guests back
Manage Google and Facebook reviews in one place, request feedback after a stay, and give guests a tailored park website that makes direct booking easier.
Request and respond to guest reviews
A tailored website for your park
Interactive pitch maps and AI trip planning
Direct booking links and enquiry capture
Explore an example park website to see the guest experience.
Website and review features depend on your chosen plan.
REVENUE SIMULATION
See Your Estimated Growth
Adjust your weekly enquiry volume, conversion rate, booking value, and staffing costs to explore an illustrative estimate.
What could faster replies mean for your park?
Adjust the figures below to explore potential bookings and staff time savings.
Illustrative estimates based on your inputs, not guaranteed results. Actual bookings and time savings depend on your park, guest demand, and setup. Time savings assume AI handles all enquiries automatically.
TRANSPARENT COMMERCIAL TIERS
Simple, Transparent Pricing
Choose website chat, multichannel enquiry handling, or the complete direct-booking system.
ENTRY FOUNDATION
AI Website Receptionist
For parks that want website chat and a useful park knowledge base.
£75 /month
£195 one-time setup
AI website chat widget
Park knowledge base and FAQ automation
Facebook and Instagram integration
Setup and configuration
MULTICHANNEL
AI All Enquiry Receptionist
Complete omnichannel automation capturing incoming phone calls, WhatsApp chats, and SMS.
£149 /month
£395 one-time setup
Everything in AI Website Receptionist
Voice AI configuration and phone setup
WhatsApp and SMS integration
Omnichannel inbox
SCALE & RETENTION
Full Growth System
For parks that want a complete direct-booking system and a tailored website.
£225 /month
£695 one-time setup
Everything in AI All Enquiry Receptionist
Google and Facebook review automation
Direct booking, calendar and payment sync
Tailored park website
The one-time setup fee covers configuration for your chosen plan. Your monthly subscription covers the listed features and ongoing AI optimisation. Phone numbers, call minutes, and SMS usage are billed separately. We’ll discuss estimated usage costs in your demo. Cancel anytime; no long-term contracts.
OPERATIONAL TRANSPARENCY
Your Questions, Answered
Understand how park knowledge, human handover, integrations, and usage costs work before you start.
Setup support · No long-term contracts
What if the AI gives the wrong answer?
We train the AI on your approved park information and test common questions during setup. AI can make mistakes; questions outside its knowledge should be handed to your team.
Can guests still speak to our team?
Yes. Human handover is part of the setup. We agree which requests need staff attention and how they should reach your team.
What is involved in getting started?
We gather your park information, configure your chosen features, and test the guest experience with you. The timeline depends on your requirements and the information provided.
Will this work with our existing tools?
We review your booking software and communication tools during the demo. Available connections and any integration work are confirmed before setup.
Are there costs beyond the monthly subscription?
Yes. The one-time setup fee is separate, and phone numbers, call minutes, and SMS messages incur usage costs. We discuss a tailored estimate before you begin.
Who controls guest data and follow-up?
Your park stays in control of its guest relationships. Follow-up should use the permissions guests have given, with clear choices about receiving marketing messages.
SEE HOW SONIGO COULD WORK FOR YOUR PARK
Book Your 45-Minute Demo
45-minute walkthrough · No obligation
Instant Calendar Confirmation · Zero Software Installation · No Credit Card Required
Sonigo · Built for caravan parks, campsites, and holiday parks.
© 2026 Sonigo. All rights reserved.